Shipping & Returns
Shipping Policy
At Reserve Warehouse, we are committed to delivering a dependable and efficient shipping experience to our valued customers. Please take a moment to review our shipping policy below for comprehensive information regarding shipping methods, delivery timelines, and other essential details.
Shipping Rates: Shipping rates for every product available on reservewarehouse.com is priced by live rates from our shipping providers for delivery exclusively to the Mainland Lower 48 States. To ensure smooth delivery, we collaborate with reputable third-party shipping providers such as USPS, UPS, or FedEx for parcel shipments and Estes for Less-Than-Truckload (LTL). If your delivery address involves unique circumstances, kindly get in touch with our Customer Service at 833-654-1155 after receiving your Order Confirmation.
Shipping Categories:
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Reserve Warehouse processes shipments from Monday to Friday, between 7 am and 2 pm. No shipments are dispatched after 2 pm on weekdays or during the weekend.
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Ground Shipping: Your order will be shipped within 24 hours, with an estimated delivery window of 3-5 business days.
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Expedited Shipping: Orders placed before 2 pm will be shipped on the same day, while those placed afterward will be dispatched on the next business day. Expect delivery within 2-3 business days.
Order Processing: All orders are processed within 2 business days. We exclusively fulfill orders for the Lower 48 United States during regular business hours. Unfortunately, we do not fulfill international orders, orders to Alaska or Hawaii, and we do not operate shipping services on Saturdays, Sundays, or holidays. The choice of the shipping provider is determined by reservewarehouse.com based on factors like weight, size, and the shipping cost paid during the initial order fulfillment.
Payment: We gladly accept All Major Credit Cards. Please note that orders will not be shipped until payment has been received and cleared.
Damage or Loss: Reserve Warehouse is responsible for your order until it is handed over to the Shipper. Any liability for your order during shipping is transferred to the Shipper. We cannot be held responsible for lost, held, or damaged packages during transit. In cases of damage or loss during shipping, the liability lies with the Shipper, and the resolution process follows the Shipper's policies and procedures.
Package Tracking and Delivery: Shipping dates are not guaranteed. The Shipper will provide an expected delivery date subject to change. If your package is marked as delivered but cannot be located, please adhere to the provided guidelines and contact the relevant Shipper to initiate a claim.
Manufacturer Packaging: We ship products exactly as they are packaged by the manufacturer. Small, loose, or bulk items may be grouped together, and orders may arrive in multiple packages through different Shippers.
Email Notifications: Buyers will receive email notifications containing shipping details, including the Shipper's name, date, pick-up time, tracking number, and tracking information. Be sure to check your inbox and, if necessary, your spam or junk folder for these notifications.
For any questions or assistance, please do not hesitate to reach out to our customer service team at info@reservewarehouse.com or call us at 833-654-1155.
Return Policy
We extend our heartfelt gratitude for choosing Reserve! Our utmost dedication is to provide you with a seamless shopping experience. Below, you will find our shipping and return policy, which outlines our approach to returns, fulfillment errors, exchanges, and handling damaged or missing items.
Returns, Exchanges, and Fulfillment Errors: Initiate your return by logging into your account and selecting the order section in the 'Your Account' as shown below. Please fill out the required information and one of our team members will contact you within 72 hours, and in some cases, we may request pictures to expedite the resolution process.
Missing Items and Damaged Products: Please report any missing items within 48 hours of the delivery date, as we are unable to replace missing items reported after this timeframe. To ensure prompt resolution, we recommend thoroughly inspecting your order upon delivery.
Unsolicited Returns: Please report any missing items within 48 hours of the delivery date, as we are unable to replace missing items reported after this timeframe. To ensure prompt resolution, we recommend thoroughly inspecting your order upon delivery.
Restocking Fee: Returns may be subject to a 15% restocking fee. To better understand the conditions under which this fee may apply, we urge you to carefully review our return policy.
Returns Policy: Unopened, unused, and undamaged products in their original quantity may be returned within thirty days (30) from the date of purchase, commencing from the delivery date. Please note that shipping costs are non-refundable, and return shipping charges are the responsibility of the customer.
Open Box/AS-IS items are not eligible for return or exchange.
Exchanges Policy: Unopened, unused, and undamaged products in their original quantity may be exchanged within thirty days (30) from the date of purchase, commencing from the delivery date. Similar to returns, shipping costs are non-refundable, and the customer is responsible for return shipping charges.
Keep in mind that the item you wish to exchange for may be out of stock or subject to a waiting period for back-ordered products.
For further assistance or inquiries, our customer service team is here to assist you. Please reach out to us at info@reservewarehouse.com or call 833-654-1155. We genuinely appreciate your choice of Reserve.
Sincerely, Reserve Quality Content Management Team